Frequently Asked Questions
Everything you need to know about your Wuthering Shop experience.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the perfect fit.
Are your materials sustainably sourced?
Yes, Wuthering Shop is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in all our collections.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our processing phase and cannot be altered.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.